YenBiz.com Refund & Return Policy

Last updated: [01-10-2025]

Thank you for shopping with YenBiz (“we”, “us”, “our”). We value your trust and strive to deliver quality products and excellent customer service. Please read this Refund & Return Policy carefully before making a purchase. By purchasing from our site, you agree to the terms detailed below.

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1. Eligibility for Returns & Refunds

1. You may request a return or refund within 30 calendar days from the date of delivery (i.e. when the item is marked delivered by the shipping carrier), unless a different period is required by applicable law.
2. To be eligible for a return, the product must:
   • Be unused, unworn, and in the same condition as when you received it.
   • Be in its original packaging, with all tags, accessories, and documentation.
   • Not show signs of damage caused by the customer (unless it’s a defect we accept).
3. Items that are non-returnable or final sale may include (but are not limited to):
   • Perishable goods (food, flowers, etc.)
   • Downloadable software, digital products after delivery
   • Gift cards
   • Personal care / hygiene items (if opened)
   • Products marked as “Final Sale” on the product page

If you received a damaged, defective, or incorrect item, you may be eligible for a return or replacement beyond these rules. Please contact our customer care (see section 5).

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2. Process for Returns

1. Contact Us First
   Before sending back the item, you must contact us at [email address / returns@yenbiz.com] (or via the support portal) with your order number, product name or SKU, and a brief reason for the return.
2. Obtain Return Authorization
   After reviewing your request, we will issue a Return Authorization (RA) number (or Return ID) along with instructions for shipping (return address, packaging, label, etc.). Returns sent without authorization might be refused.
3. Ship the Item Back
   • Use a reliable, traceable shipping method.
   • Pack the product securely in original or equivalent packaging to prevent damage in transit.
   • Retain the return shipment receipt or tracking number until your return is fully processed.
4. Inspection & Approval
   Once we receive the return, we will inspect the item. If it meets the eligibility criteria, we will approve the refund or replacement.

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3. Refunds, Replacements & Credits

1. Refunds
   • For approved returns, we will refund the original purchase price (excluding original shipping charges, unless the return is due to our error).
   • Refunds will be issued via the original payment method within 7–14 business days after return approval.
   • It may take additional time for your bank or card issuer to post the refund to your account.
2. Replacement / Exchange
   • If you wish to exchange an item (e.g. for a different size or variant), please request so in your return request.
   • Exchanges are subject to product availability.
   • If the new item has a higher price, you may be required to pay the difference; if lower, a refund of the difference will be made.
3. Store Credit / Gift Credit
   • At our discretion, we may issue store credit (in the form of a coupon or gift credit) instead of a cash refund.
   • Store credit balance and expiration (if any) will be communicated clearly when issued.

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4. Shipping Costs & Who Bears Them

• Customer-initiated returns (without defect): The customer is responsible for return shipping costs unless otherwise agreed.
• Defective, damaged, or incorrect items caused by us: We will bear the return shipping cost or arrange a pickup, depending on your location.
• Original shipping charges on the order are non-refundable (unless the return is due to our error or a defective item).

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5. Damaged, Defective or Incorrect Items

• If your item arrives damaged, defective, or is incorrect, please contact us within 7 days of delivery with:
  • Order number
  • Photos or evidence of the damage / defect
  • Description of the issue
• We may ask you to retain the item (and packaging) or send it back for further inspection. After confirmation, we will offer you a replacement, repair, or refund, including reimbursement of return shipping.

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6. Cancellation of Orders

• You may request cancellation of your order before it is shipped by contacting us immediately.
• Once the order is shipped, the standard return process applies.
• Cancellation requests are subject to review; some items (custom / made-to-order) may be non-cancellable.

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7. Late or Missing Refunds

• If you haven’t received your refund yet:
  1. Check your bank account or card statement.
  2. Contact the payment provider—it may take 3–5 business days to process.
  3. If you still see no refund, contact us at [support email/contact] with your return tracking number, order number, etc.

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8. International Returns

If you order from outside our country:

• You may still request a return; however, the customer may need to pay for international return shipping, customs duties, and taxes, unless the return is due to our error.
• Refunds will be processed after we receive and inspect the returned product (subject to the same eligibility rules).

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9. Policy Changes & Updates

We reserve the right to update, modify, or replace this Refund & Return Policy at any time, without prior notice, by posting the new version on this page. Your continued use of the site after such changes implies acceptance of the updated policy.

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10. Contact Us

If you have questions or concerns about refunds, returns, or this policy, please contact:

• Email: [support@yenbiz.com]
• Phone: [+91 – 98401 31493]
• Address: [Registered office of Yen Biz Private Limited, Chennai, Tamil Nadu]